Shipping policy

Shipping Policy

Last updated: [LAST_UPDATED_DATE]

This Shipping Policy explains where we ship, how long order processing takes, estimated delivery time, shipping costs, tracking, taxes, duties, and what to do if a package is delayed, lost, damaged, or returned.

Shipping Destinations

We currently ship to the following countries and regions:

[SUPPORTED_SHIPPING_COUNTRIES]

Shipping availability may vary by product, destination, carrier availability, customs restrictions, warehouse location, and checkout configuration.

Order Processing Time

Order processing time: 1-3 business days.

Processing time is the time required for order review, payment review, quality check, packing, and preparation before dispatch. Processing time is in addition to shipping transit time.

Prescription lens products, customized lens products, made-to-order products, or items requiring additional verification may require extra processing time. If extra time applies, we will state it on the product page or contact you after purchase.

During holidays, promotional events, severe weather, carrier disruption, customs disruption, or high-volume periods, processing may take longer than usual.

Shipping Methods, Delivery Time, and Cost

Shipping Area	Service	Estimated Delivery Time After Processing	Shipping Cost
[PRIMARY_MARKET_COUNTRY_OR_REGION]	Standard Shipping	5-10 business days	[STANDARD_SHIPPING_COST]
[OTHER_SUPPORTED_COUNTRIES_OR_REGIONS]	Standard Shipping	5-10 business days	[STANDARD_SHIPPING_COST]

Free shipping threshold: [FREE_SHIPPING_THRESHOLD]

Estimated delivery times are good-faith estimates under normal conditions and are not guaranteed delivery dates. Actual delivery may be longer during peak seasons, promotional events, holidays, severe weather, regional disruption, customs clearance delay, carrier disruption, incorrect address issues, or other circumstances beyond our reasonable control.

Shipping Charges and Currency

All shipping charges are shown at checkout in [STORE_CURRENCY].

All shipping, delivery, handling, carrier, or logistics charges that apply to an order will be disclosed before checkout is completed. We do not intentionally add hidden shipping fees after purchase.

Taxes, Duties, and Import Charges

Taxes, duties, and import charges may vary by destination and applicable law.

If taxes, duties, or import charges are collected at checkout, they will be shown before you place your order. If certain charges are not collected at checkout and are required by the destination country, the customer may be responsible for those charges unless applicable law states otherwise.

Carriers

Orders may be shipped through domestic or international logistics partners selected based on destination, product type, warehouse location, shipping lane, and order weight.

The specific carrier, tracking number, and tracking link will be included in your shipping confirmation email when available.

Tracking

When your order ships, you will receive a shipping confirmation email with tracking information where available.

Tracking updates may take 24-72 hours to appear after shipment. Some international shipments may show limited tracking during transfer between carriers or customs processing.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed delivery, return-to-sender events, or lost packages caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

If you notice an address error, contact us immediately at [SUPPORT_EMAIL]. We cannot guarantee address changes after an order has entered processing or shipment.

Delayed, Lost, or Returned Packages

If tracking shows unusual delay or possible loss, contact us at [SUPPORT_EMAIL] with your order number.

If a package is returned to sender due to an incorrect address, refused delivery, failure to collect, or customs issue caused by the customer, we may deduct the original shipping cost, return shipping cost, or other carrier fees from any refund where permitted by law.

Damaged Packages

If your package arrives damaged:

Take photos or video of the outer packaging and product condition.
Keep the packaging until the claim is resolved.
Contact us within 48 hours of delivery at [SUPPORT_EMAIL] with your order number and evidence.

We will review the case and assist with a replacement, refund, or carrier claim where appropriate.