Shipping policy

Shipping Policy

Last updated: July 13, 2026

This Shipping Policy explains where we ship, order processing time, estimated delivery time, Standard Shipping costs, tracking, taxes, duties, and what to do if a package is delayed, lost, damaged, or returned.

This policy applies to the Zoriae online store at https://zoriae.com.

This policy is provided by Zoriae, operated by SHI TAI INTELLIGENT CREATION (HONG KONG) INNOVATIVE TRADE CO., LIMITED. Company No. 76886731. Business registration No. 76886731-000-08-25-8. Business address: Workshop 60, 3/F, Block A, East Sun Industrial Centre, No. 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong. Email: official@zoriae.com. Phone: +852 69538492.

Shipping Destinations

We ship to the United States and to other supported countries and regions available at checkout. Shipping availability may vary by destination, product availability, warehouse location, and checkout configuration. If a destination is not available at checkout, we are currently unable to ship there.

Order Processing Time

Orders are usually processed within 1-3 business days.

Processing time includes order review, payment review, quality check, packing, and preparation before dispatch. Processing time is in addition to the shipping transit time shown below.

During holidays, promotional events, severe weather, carrier disruption, customs disruption, or other high-volume periods, processing may take longer than usual.

Shipping Rates and Delivery Timeframes

Shipping Area	Service	Estimated Delivery Time After Processing	Shipping Cost
United States	Standard Shipping	5-8 business days	USD 8.90 on orders under USD 69.00; free Standard Shipping on orders of USD 69.00 or more
Other supported countries and regions	Standard Shipping	5-8 business days	USD 9.90 on orders under USD 69.00; free Standard Shipping on orders of USD 69.00 or more

Zoriae currently offers Standard Shipping only. Express Shipping is not offered.

Estimated delivery times reflect typical transit under normal conditions and are not guaranteed delivery dates. Actual delivery may take longer during peak seasons, promotional events, holidays, severe weather, regional disruption, customs clearance delay, carrier disruption, incorrect address issues, or other circumstances beyond our reasonable control.

Shipping Charges and Currency

Shipping charges are shown at checkout in USD unless another available checkout option is displayed. All applicable shipping, delivery, handling, carrier, or logistics charges will be disclosed before checkout is completed. We do not intentionally add hidden shipping fees after purchase.

Taxes, Duties, and Import Charges

Taxes, duties, and import charges may vary by destination and applicable law.

If taxes, duties, or import charges are collected at checkout, they will be shown before you place your order. If certain charges are not collected at checkout and are required by the destination country, the customer may be responsible for those charges unless applicable law states otherwise.

Carriers and Tracking

Orders may be shipped through domestic or international logistics partners selected based on destination, product type, warehouse location, shipping lane, and order weight.

When your order ships, you will receive a shipping confirmation email with tracking information where available. Tracking updates may take 24-72 hours to appear after shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed delivery, return-to-sender events, or lost packages caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

If you notice an address error, contact us immediately at official@zoriae.com. We cannot guarantee address changes after an order has entered processing or shipment.

Delayed, Lost, or Returned Packages

If tracking shows an unusual delay or possible loss, contact us at official@zoriae.com with your order number.

If a package is returned to sender due to an incorrect address, refused delivery, failure to collect, or a customs issue caused by the customer, we may deduct the original shipping cost, return shipping cost, or other carrier fees from any refund where permitted by law.

Damaged Packages

Take photos or video of the outer packaging and product condition.
Keep the packaging until the case is resolved.
Contact us within 48 hours of delivery at official@zoriae.com with your order number and evidence.