Refund policy

Return & Refund Policy

Last updated: [LAST_UPDATED_DATE]

We want customers to shop with confidence. This Return & Refund Policy explains when products can be returned or exchanged, who pays return shipping, how refunds are processed, and which items may be excluded.

This policy applies to eligible footwear, sunglasses, fashion eyewear, eyeglass frames, accessories, bags, and selected general consumer goods sold by [STORE_NAME].

Return Window

You may request a return or exchange within 30 days after delivery.

Returns are accepted for both defective products and eligible non-defective products, subject to the conditions in this policy.

Return Method

Approved returns are accepted by mail.

Return mailing address: [RETURN_MAILING_ADDRESS]

Please contact us at [SUPPORT_EMAIL] before shipping a return. Returns sent without approval may not be accepted or processed.

Product Condition for Returns

To be eligible for a return or exchange, the item must be:

Unused, clean, undamaged, and in resalable condition.
Returned with original packaging, tags, labels, manuals, accessories, dust bags, cases, lens cloths, shoe boxes, and inserts where applicable.
Free from stains, odor, wear, scratches, scuffs, sole wear, lens scratches, frame bending, damage, missing parts, alteration, washing, or signs of use.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or with the wrong item, contact us within 30 days after delivery at [SUPPORT_EMAIL].

Please include:

Your order number.
A clear photo or short video showing the issue.
Photos of the outer packaging if the package was damaged.

After verification, we may provide a free replacement, exchange, refund, or another appropriate solution. If the issue was caused by our error, we will cover the reasonable return or replacement shipping cost.

Normal wear and tear, misuse, improper care, improper installation, accidental damage, unauthorized modification, and damage caused after delivery are not manufacturing defects.

Non-Defective Returns

If the item arrived as described and in good condition but you no longer want it, you may request a return within 30 days after delivery.

For non-defective returns:

Customer is responsible for return shipping unless applicable law requires otherwise.
The item must meet the product condition requirements above.
Original shipping charges may be non-refundable unless required by law.
We do not charge a restocking fee.

Footwear Returns and Exchanges

Footwear must be tried on indoors on a clean surface. Shoes, sneakers, sandals, and slides must be returned with clean, unworn soles and original packaging.

Footwear with visible outdoor wear, dirty soles, odor, stains, creasing from extended use, damage, missing packaging, or missing accessories may not be accepted.

If you need a different size, you may request an exchange within 30 days after delivery, subject to availability and the return condition requirements in this policy.

Eyewear Returns and Exchanges

Eyewear must be returned in unused, undamaged, resalable condition with all included accessories such as cases, pouches, cleaning cloths, tags, and packaging.

Sunglasses, fashion glasses, clear frames, blue-light eyewear, polarized sunglasses, and UV400-labeled sunglasses with scratched lenses, bent frames, missing accessories, signs of wear, or damage caused after delivery may not be accepted.

If you need a different frame color or lens option, you may request an exchange within 30 days after delivery, subject to availability and the return condition requirements in this policy.

Prescription Lens and Customized Items

If a product includes a prescription lens option or other customized option, the item is made or prepared according to customer-provided information.

Prescription lenses, customized lenses, personalized products, made-to-order products, and final-sale products are not returnable for buyer's remorse, size preference, color preference, prescription entry errors, or change of mind unless required by law.

If a prescription or customized item arrives damaged, defective, or different from the confirmed order details, contact us within 30 days after delivery and we will review the case.

Customers are responsible for providing accurate prescription information from a qualified eye-care professional. [STORE_NAME] does not provide eye examinations, vision diagnosis, or medical advice.

Return Labels

Return label method: [RETURN_LABEL_METHOD]

If we provide a prepaid return label for a return where the customer is responsible for return shipping, the return shipping cost may be deducted from the refund. The deduction will be disclosed before the label is issued.

Non-Returnable Items

For hygiene, safety, customization, and resale reasons, the following items are not returnable unless they arrive damaged, defective, or wrong:

Used, worn, washed, altered, stained, scented, damaged, scratched, bent, scuffed, or incomplete items.
Footwear with visible outdoor wear, dirty soles, odor, stains, or missing shoe packaging.
Eyewear with scratched lenses, bent frames, missing accessories, or signs of use.
Items missing original packaging, tags, labels, manuals, accessories, cases, lens cloths, dust bags, shoe boxes, or inserts required for resale.
Prescription lenses, customized lenses, personalized products, made-to-order products, final-sale products, gift cards, digital products, or downloadable products.
Opened intimate, sanitary, hygiene, consumable, or personal-care items if such products are sold.
Products clearly marked as non-returnable before checkout.

How to Start a Return or Exchange

To request a return, exchange, replacement, or refund:

Email [SUPPORT_EMAIL] within 30 days after delivery.
Include your order number, the item involved, the reason for the request, and supporting photos or video where relevant.
Wait for our approval and return instructions before shipping anything back.
Ship the approved return within 7 days of approval unless we provide different written instructions.

Refunds

Approved refunds are issued to the original payment method.

Once an approved return is received and inspected, we will notify you of the refund decision. If approved, the refund will be processed to the original payment method within 7 business days after inspection.

Banks and payment providers may take additional time to post the refund to your account.

Original shipping fees, return postage, handling fees, customs fees, and duties may be non-refundable unless the return is caused by our error or required by law.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at [SUPPORT_EMAIL].

We cannot guarantee changes or cancellations after an order has entered processing, fulfillment, or shipment. If an order has already shipped, this Return & Refund Policy will apply.