Refund policy

Return & Refund Policy

Last updated: August 31, 2026

This policy explains when eyewear can be returned or exchanged, who pays return shipping, and how approved refunds are processed.

Return Window

You may request a return or exchange within 30 days after delivery. To begin, contact official@zoriae.com before sending anything back. Returns sent without prior approval may not be accepted or processed.

Return Conditions

To be eligible for return, eyewear must be unused, undamaged, unaltered, and in resalable condition. Items must be returned with the original packaging, tags, labels, cases, cleaning cloths, accessories, and inserts where applicable.

Frames and lenses must be free from scratches, scuffs, stains, odor, bending, missing parts, or other signs of use. Trying on eyewear carefully indoors is permitted, but products showing wear may not be accepted.

Return Shipping

Customers are responsible for return shipping unless the item arrives damaged, defective, incorrect, or applicable law requires otherwise. If we provide a prepaid return label where the customer is responsible for return shipping, the disclosed label cost may be deducted from the refund.

Items That May Not Be Returnable

Items showing use, wear, damage, alteration, scratches, odor, stains, or missing parts.
Items missing original packaging, tags, cases, cloths, accessories, or inserts required for resale.
Gift cards, digital products, or products clearly marked as final sale before checkout.

How to Start a Return or Exchange

Email official@zoriae.com within 30 days after delivery.
Include your order number, the item involved, the reason for the request, and supporting photos or video where relevant.
Wait for approval and return instructions before shipping anything back.
Ship the approved return within 7 days of approval unless different written instructions are provided.

Refunds

Approved refunds are issued to the original payment method. Once an approved return is received and inspected, we will notify you of the decision. If approved, the refund will be processed within 7 business days after inspection. Banks and payment providers may take additional time to post the refund.

Original shipping fees, return postage, duties, and similar charges may be non-refundable unless the return is caused by our error or required by law.

Order Changes and Cancellations

If you need to change or cancel an order, contact official@zoriae.com as soon as possible. We cannot guarantee changes or cancellations after an order enters processing, fulfillment, or shipment.