Privacy policy

Privacy Policy

Last updated: [LAST_UPDATED_DATE]

[STORE_NAME] operates this store and website, including related information, content, features, tools, products, and services, to provide customers with an online shopping experience. [STORE_NAME] is powered by Shopify, which helps us provide our ecommerce platform, checkout, payment processing, order management, security, and related services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, make a purchase, contact us, request sizing or eyewear support, request a return, or otherwise interact with us.

By using our website or services, you acknowledge that you have read this Privacy Policy and understand how we process personal information as described here.

Personal Information We Collect

Depending on how you interact with us, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

Contact details, including name, billing address, shipping address, email address, and phone number.
Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged, cancelled, or refunded.
Product preference and fit information you choose to provide, such as shoe size, foot length, frame preference, lens preference, color preference, or prescription information if you request prescription lens support.
Account information, including username, password, preferences, account settings, and customer service history if you create an account.
Payment-related information, such as transaction details and payment confirmation. Payment card details are processed by Shopify and payment service providers.
Communications with us, including customer service inquiries, return requests, reviews, photos, videos, and information you choose to provide.
Device and usage information, including IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, and interactions with the website.
Fraud prevention and security information used to protect customers, our store, and payment systems.

Prescription and Eyewear Information

If you choose a prescription lens option or contact us about prescription lenses, you may provide prescription-related information. We use that information only to respond to your request, process the relevant order, provide customer support, or comply with legal obligations.

[STORE_NAME] does not provide eye examinations, medical diagnosis, or medical advice. Customers are responsible for obtaining prescription information from a qualified eye-care professional.

Sources of Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, request a return, request footwear or eyewear support, subscribe to communications, or use our website.
Automatically through cookies, pixels, analytics tools, and similar technologies.
From Shopify, payment providers, fulfillment providers, shipping carriers, customer support tools, analytics providers, marketing partners, fraud prevention providers, and other service providers.

How We Use Personal Information

We use personal information to:

Process payments, verify transactions, fulfill orders, arrange shipping, and provide order updates.
Manage returns, exchanges, refunds, cancellations, and customer service requests.
Respond to footwear sizing questions, eyewear option questions, and product support inquiries.
Provide and improve our website, products, services, customer experience, and fraud prevention systems.
Create and maintain customer accounts where applicable.
Send transactional communications, including order confirmations, shipping notifications, return updates, and account notices.
Send marketing communications where permitted by law or with your consent.
Show relevant content or advertising where permitted by law.
Detect, prevent, and respond to fraud, abuse, security incidents, policy violations, or illegal activity.
Comply with legal obligations, enforce terms, resolve disputes, and protect our rights and users.

How We Disclose Personal Information

We may disclose personal information:

To Shopify, which provides our ecommerce platform and related services.
To payment processors, shipping carriers, fulfillment partners, IT service providers, analytics providers, fraud prevention tools, customer support tools, marketing tools, and other service providers that help us operate our business.
To eyewear or lens fulfillment partners if a customer chooses a prescription or lens-related option and disclosure is necessary to fulfill the order.
To business and marketing partners where permitted by law.
To legal, regulatory, government, or law enforcement authorities where required or permitted by law.
To professional advisors such as lawyers, accountants, insurers, and auditors.
In connection with a business transaction such as a merger, acquisition, restructuring, financing, sale of assets, or bankruptcy.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze traffic, improve services, support security, and provide marketing or advertising where permitted.

You can manage cookies through your browser settings. Blocking cookies may affect website functionality, checkout, account access, or personalized features.

Marketing Communications

If you subscribe to marketing communications, we may send you promotional emails or messages where permitted by law. You can opt out of marketing emails by using the unsubscribe link in the email or contacting us at [SUPPORT_EMAIL].

Even if you opt out of marketing, we may still send transactional or service-related messages, such as order confirmations, shipping updates, return updates, or account notices.

No Sale of Personal Contact Information

[STORE_NAME] does not sell, rent, or trade your personal contact information such as your name, email address, phone number, billing address, or shipping address for direct monetary payment.

Depending on your location, some advertising or analytics activities may be considered "sharing" or "targeted advertising" under applicable privacy laws. You may contact us at [SUPPORT_EMAIL] to request available opt-out options.

Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us personal information, please contact us at [SUPPORT_EMAIL].

Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure.

We retain personal information for as long as needed to provide services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

International Transfers

We may process, store, and transfer personal information outside your country or region, including to countries where Shopify, our service providers, or our business operations are located. Where required, we use appropriate safeguards for international transfers.

Your Rights and Choices

Depending on your location, you may have rights to:

Access personal information we hold about you.
Correct inaccurate personal information.
Delete personal information, subject to legal exceptions.
Request portability of certain information.
Restrict or object to certain processing.
Opt out of marketing communications.
Opt out of certain targeted advertising or sharing where applicable.
Withdraw consent where processing is based on consent.

To submit a privacy request, contact us at [SUPPORT_EMAIL]. We may need to verify your identity before processing the request.

Complaints

If you have concerns about our privacy practices, please contact us first at [SUPPORT_EMAIL]. Depending on your location, you may also have the right to lodge a complaint with a privacy authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Contact

[STORE_NAME]
Remittons Technologies Co., Limited
Room 02, 21/F, Hip Kwan Commercial Building, 38 Pitt Street, Yau Ma Tei, Kowloon, Hong Kong
Email: [SUPPORT_EMAIL]