Contact Information

Last updated: August 31, 2026

This Contact Information applies to the Zoriae online store at https://zoriae.com.

Customer Support

Store name: Zoriae
Website: https://zoriae.com
Email: official@zoriae.com
Business hours: Monday-Friday, 09:00-18:00 HKT (UTC+8)

We aim to respond to customer inquiries within 1-2 business days. Please include your order number when your question relates to an existing order.

Before You Contact Us

For order tracking, please check your shipping confirmation email first.

For product questions, include the product name, color, and your question.

For damaged, defective, or wrong items, include clear photos or a short video showing the issue and the outer packaging where relevant.

For returns or exchanges, please review our Return & Refund Policy before shipping anything back.